Cisco IOS 15.0

Here is the list of new features in IOS 15.0, which is the next version after 12.4.

http://www.cisco.com/en/US/docs/ios/15_0/15_0_1_m/15_0_1_m_newfeatlist.html

CUCM 8 release

I'm sure we are all anticipating the release of CUCM 8.x (Cisco Unified Communications Manager 8.x) as well as the reset of the 8.x releases in the Unified Communications product suite. Once I pass my CCIE Voice Lab, then I will get some more info on here about CUCM 8. One item that always sticks out in my mind is the fact that the Attendant Console is being completely taken out and the Attendant Console clients will no longer work. They will be forced to upgrade to the new CUDAC or CUBAC (Cisco Unified Department/Business Attendant Console) or even the Enterprise version. There are all separate servers. I know there are a lot of people out there running many AC clients that won't like to buy another server, Windows OS license, and the price tag on the new Attendant Console.

UCCX Estimated Wait Time

Ever had a customer ask about the estimated wait time calculation that UCCX and IPCC uses?

((CallsQNow + 1) * AHTto5) / Max (Agents Talking [OR] Ready)

* CallsQNow is a count of the current calls in queue for the service at the peripheral.

* +1 is used to indicate a call that can be potentially added to the queue.

* AHTto5 is defined as the average handle time (in seconds) for calls to the service during the current five-minute interval. AHTto5 is a “rolling” five-minute average (from now, and for the most recent five minutes), and is calculated in real-time.

The value for AHT is calculated as: HandleTimeTo5 / CallsHandledTo5
* HandleTime is tracked only for inbound ACD calls that are counted as handled for the service. HandleTime refers to the total time spent on a call. Therefore, HandleTime is the total call duration, from the time the agent answered the call to the time the agent completed the after-call work. HandleTime includes any TalkTime, HoldTime, and WorkTime associated with the call (from Termination_Call_Detail). The AvgHandleTime value is updated in the database when the agent completes all the after-call work associated with the call.

Please note that the Get Reporting Statistic data is only updated upon a call being answered by an agent for the CSQ. So checking the EWT during queue loop will only be useful if other calls are getting answered for the stat to be updated. Either way, both equations are built in and cannot be modified directly. You can however retrieve the supporting data and calculate it yourself if you wish using a Java expression.

IP Phone Background Images

-Create a file called List.xml with the following format in the contents of the file:

-The List.xml filename is Case-Sensitive and it starts with a big L! There can be up to 50 entries in a List file. The List.xml has to be done per phonetype.

-Create 2 background images:

tn-filename.png is the thumbnail image that will appear when making your background selection - must be 80 pixels (width) x 49 pixels (height). (look at the values below for specifics!)filename.png is the actual image that will appear on the phone display, must be 320 pixels (width) x 196 pixels (height). (look at the values below for specifics!)

-You can create these 2 files using the freeware tool ImRe at http://www.vcsoftwares.com/ImRe.html.

-Upload the file "List.xml" to the tftp folder, directory "Desktops/320x196x4" (look at the values below for specifics!)-

Upload the files tn-filename.png and filename.png to the folder "Desktops/320x196x4". (look at the values below for specifics!)

-Restart TFTP service in CUCM Serviceability.

-Enable Phone Personalization on the phone, then reset the phone. You should now see the selections available when choosing a background image for your phone.

The following is a list of phone models with the image attribute requirementsand the directory you must upload them to in CUCM.

7941 / 7961
Full size image— 320 pixels (width) X 196 pixels (height).
Thumbnail image— 80 pixels (width) X 49 pixels (height).
Directory "Desktops/320x196x4"

7942 / 7962
Full size image—320 pixels (width) X 196 pixels (height).
Thumbnail image—80 pixels (width) X 49 pixels (height).
Directory "/Desktops/320x196x4"

7945 / 7965
Full size image—320 pixels (width) X 212 pixels (height).
Thumbnail image—80 pixels (width) X 53 pixels (height).
Directory "/Desktops/320x212x16"

7970 / 7971
Full size image—320 pixels (width) X 212 pixels (height).
Thumbnail image—80 pixels (width) X 53 pixels (height).
Directory "Desktops/320x212x12"

7975
Full size image—320 pixels (width) X 216 pixels (height).
Thumbnail image—80 pixels (width) X 53 pixels (height).
Directory "/Desktops/320x216x16"

Cisco Makes Recommended Offer to Acquire TANDBERG

Wow, it will be interesting to see how the video products will change. Maybe there will be a CCIE Video track.

http://newsroom.cisco.com/dlls/2009/corp_093009.html?POSITION=LINK&COUNTRY_SITE=us&CAMPAIGN=NewsAtCiscoLatestNewsfromCDCHP&CREATIVE=LINK1&REFERRING_SITE=CISCO.COMHOMEPAGE

Updated Cisco Product and Technology Support site

Recently, Cisco updated their product and technology support website at this link:

http://www.cisco.com/cisco/web/psa/default.html?mode=prod

Enjoy!